TTC ambassadors tell great stories


Here’s what an unusual part-time job in the GTA can look like: Learning new dance steps in slow times, playing guessing games with kids, helping harried people from around the world find their way – and getting them to smile back.

It’s all in day’s work for the TTC ambassadors.  They’re the more than 300 people, from all walks of life, hired part-time or for shifts as frontline customer service reps by Bagg Managed Resources.

True tales

To get a glimpse into the life of an Ambassador at some of the TTC’s busiest stops, in the most multicultural city in the world, read the true tales of Gu ZhenZhen who captured her experiences for Now magazine.

ZhenZhen, who is an occasional teacher for the Toronto District School Board on weekdays, observes funny, strange and sometimes moving moments that make every shift for the TTC a little different. ZhenZhen writes:

 “ … I have the privilege to serve people from all over the globe.

Foreigners, new immigrants, the elderly and individuals with disabilities especially need our help. Old Screenshot 2016-07-24 11.57.18people can be just as vulnerable as young children: one older woman grabbed my arm so tightly as I was taking her to the shuttle bus one day that I could sense her fear of getting lost.

I have watched the TTC station duty manager, Phil, a bespectacled veteran of 17 years, helping mothers with babies in strollers up and down escalators and walking arm-in-arm with seniors as if they were old pals instead of random strangers.

To be able to assist people, especially vulnerable ones, makes all of us feel good about our job. All of a sudden, life seems beautiful again.”

Interested in working as a TTC Customer Service Ambassador?

  • Recruiters from Bagg Managed Resources (BMR) hire and trains those who have what it takes to be ambassadorial. In other words, people who enjoy being helpful, and can be reassuring when grumpy or tired passengers learn about a detour.
  • The work involves helping commuters and educating people on how to use the various payment machines.
  • With shift and part-time options available, Monday-Sunday, it’s a good to way to supplement an income – for those 18 years and older.
  • The pay: $12.00 an hour. Story value: priceless.

Next training date: August 21, 2016

Bagg Managed Resources, Bagg Pro, Bagg Technology Resources, Bagg @ Your Service and Turn Key Staffing all work with the best companies in the GTA and beyond and have full-time, contract and temporary opportunities.

Be sure to check out the job postings at and bring some rewarding stories home to your family and friends.


Photo of Gu ZhenZhen captured from her article in NOW magazine.

Leave a Reply

  • (will not be published)