Cost Reduction - The Bagg Group has worked with the accounting team for one of our clients to streamline the billing process for temporary employees. This is to reduce error rates by streamlining processes, thus reducing costs.
Client Surveys - TBG conducts annual surveys based on market trends, new technologies, and client feedback. One example of a past survey included measuring the impact a recession had on organizations and Y2K challenges.
Newsletters - TBG publishes a quarterly client newsletter that can be sent either electronically or by mail. Clients benefit by having the ability to stay on top of market trends, HR issues, best practices, and legal information, along with profiling candidates that have various technical skills.
Technology - TBG's leading edge technology includes up-to-the-minute communication, online quality assurance surveys, customized reports, and business-to-business transactional capabilities. Our ability to customize to meet your unique requirements represents a strong competitive advantage. We can offer our clients unparalleled flexibility and responsiveness essential to succeeding with the challenge of change.
Client Appreciation & Breakfast Seminars - TBG is committed to recognizing and supplying answers to many of the HR/Recruiting issues that are out there today. In response to our ever-changing industry, we have implemented breakfast seminars with "expert" speakers for clients that address the issues of today to provide better solutions for tomorrow.
Scanning - The Life Insurance division of one of Canada's leading financial institutions was using a number of TBG temporary employees to file 1200 documents a day. The challenges they faced were: a shortage of space, lost files, and no room to add more filing cabinets and personnel. Our solution was to develop a program wherein hard copy documentation was delivered to our premises for scanning and returned to the client on a CD ROM for storage. The service we provided was 7 days a week, 24 hours a day with same day turnaround. Time and corresponding costs were significantly reduced. Production levels increased from 1,200 to 14,000 documents per day. To date, we have scanned over 2 million insurance applications.
Broker Set-up - The Investment division of one of our financial institution clients has been aggressively adding new brokers to its system for several years. The commitment to the brokers was to create all documentation for the transfer of the broker client. The challenge was finding the space and equipment necessary to do this on short notice. We brought the work in-house to our office with a commitment to having it returned when required. We offered a 7-days-per-week, 24-hours-per-day operation with qualified staff available on demand. Deadlines were met and production levels increased. Our client was able to focus on other parts of the job, not having to worry about this particular area.
Presentation Development - One of our financial institution clients needed to have presentations created and existing presentations modified. The challenge was not being able to find available internal staff or temporary staff with the appropriate skills quickly for short periods of time (e.g. 4 hours). We had the projects brought to our office where we used our facilities and personnel to complete the individual presentations. We also set up templates so future work could be done even more efficiently. The benefit to the client was a dramatic decrease in lost time, reduced stress levels, and quality work on a 7-days-per-week, 24-hours-per-day basis.
Pre-Hire - We have a pre-hire service arrangement for full-time employees with a large telecommunications company. Under this agreement we have placed over 400 full-time employees. Specific tasks associated with this agreement are:
- Sourcing of Candidates
- Resume Screening
- Telephone Pre-Screen Interview
- Call Centre Assessments
- PC Proficiency Assessments
- Behavioural Interviews
- Background Information/Reference Checking
- Salary Calculation
- Offer Letters
Some of our most recent projects provide an indication of our capabilities and the extent of our commitment to our clients:
Business and Technology Outsourcing Services Client
The client is a premier outsource provider of efficient and secure business and technology outsourcing services in three key business areas - Item Processing, Customer Communication, and Card Management. They provide individualized product and service solutions to a broad range of customers in many different sectors, including financial services, retail, telecom, and utilities.
TBG helped this client develop a high quality, specially trained contingency workforce. Again, the huge fluctuation in the volumes of its contingency staff is not as remarkable as the coordination of independent suppliers across Canada that provide both national standards and regional specialization, giving Symcor a winning edge. This client was concerned that it would have to give up the investments it had made in local relationships to receive the benefits provided by a national supplier. TBG leveraged its unique position in the marketplace to develop a strategic alliance with this client's key suppliers to offer national coordination, without sacrificing the unique abilities of regional leaders. For six years now, TBG has been coordinating the activities of various suppliers across the country to provide a seamless solution to our client.
The advantage:The results: our client continues to prosper. It has just completed the acquisition of a top competitor and is planning to grow into the lucrative U.S. market.
- Best suppliers in each region, rather than simply settling on a single national entity that may not be the leader in each market
- Best pricing, reserved for clients of this magnitude
- Consistent quality, with regional specialization
- Data is changed into information so that the management of Symcor can make strategic decisions
Telecommunications Sector Client
When Canada's largest telecommunications provider wanted to increase the level of recruiting services and decrease its recruiting costs by closing its employment centres, some of their managers were skeptical. However, we developed new processes to reduce our rates by over 75% and placed in excess of 400 employees with this client in the Direct Marketing Centre (DMC). We became this client's recruiting facility, with their representatives conducting interviews on site. We installed their interactive Call Center Testing program on our systems to mirror their process.
Financial Institution ClientFinancial Institution Client
- When our client, Canada's largest financial institution, made a commitment to e-purchasing, we were the first staffing service to support this initiative by listing our services on their business-to-business e-commerce portal, allowing the client to save substantial purchasing costs.
- Document Imaging - This client's Life Insurance division was using a number of our temporary employees to file 1200 documents a day. The challenges they faced were: a shortage of space, lost files, and no room to add more file cabinets and personnel. Our solution was to develop a program that had TBG bring the hard copy to our office where it was scanned and returned to TD on CD ROM for storage. The benefit to the client was that we offered a 7-days per week, 24 hours per day service with same day turnaround on their documents. We reduced their costs and wasted time, and increased their production levels from 1,200 to 14,000 documents a day.
- Broker Setup - This client's Investment division has been aggressively adding new brokers to their team for several years. Their commitment to prospective brokers is to create all documentation for the transfer of the broker clients on the same day the new broker starts their position with this company. The challenge was finding space and equipment necessary to do this on short notice, as well as avoiding requests for staff to work evenings and weekends. We brought the work in-house to our office, with a commitment to having it returned when required. We offered a 7-days per week, 24 hours a day operation and a qualified staff available on demand. The benefit to our client has been satisfied new brokers, increased business from the dissemination of information, and increased employee satisfaction. As a result, our client is able to focus on its core business.
Our client, Canada's leading financial institution, has published a booklet for its customers entitled "10 Minute Guide to Winning Business from 'Big Business'", to explain how smaller businesses are seizing opportunities. It specifically mentions our firm's innovation, alliances and command of technology. In our relationship with our client, we used our Canadian Personnel Services strategic alliance to meet their national requirements for these clients in each of their key markets. While all invoicing, reporting and e-payment processes are managed through our head office in Toronto, each key market nationally had direct contact with the client who places their order. This partnership arrangement allowed this client to retain its investment in the relationships with its key suppliers.
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"Personal Touch Staffing means that we really take care to find out what's important to you."