Meet Jackie Chua, one of the foremost experts in recruitment in Canada, head of Bagg Pro and an active member of The Bagg Group leadership team.
Jackie, like all who work at The Bagg Group, believes that people’s ideas, values, experiences, as well as their skills, matter. All five divisions of The Bagg Group envision a workplace as being more than a collection of people –we see it as a community.
This explains our huge success with every kind of placement –we match people to ‘communities’ that are right for them.
When you’re in the right place, doing the right thing, happiness happens. Goals are met, even exceeded.
So you can get to know our community, on occasion we’ll spotlight those who normally do the interviewing. With these Vanity Fair style flash interviews, you can discover a little about what makes our people tick, and pick up some good tips.
When you take a mini-break at work, what do you like to do?
During moments to dream, I read cooking or travel blogs.
What is your greatest extravagance?
What is your favourite holiday?
Last year we went to gelato heaven, Sicily. This year, it’ll be patisserie paradise, France. We love to ‘follow the food.’ I inherited that passion from my parents who saw it as an adventure to source the best crab, the best pomelos, and things of that nature. They would tell us wonderful stories about the provenance of what we were eating for dinner, about what they learned at the fish store, or at the market.
Which phrases or words to you most overuse?
Things of that nature.
Which phrase do you most dislike?
“Do you know what I mean?” It’s not really a good idea to assume others actually know what you mean.
What is your favourite occupation?
I love what I do. I totally lucked out because no one grows up to say, ‘I want to be a recruiter.’
What’s your greatest achievement?
It is very satisfying to have helped, and to continue to help, so many people progress in their careers. Seeing people succeed feeds my soul.
How did you get your job more than 30 years ago?
I cold called here, soon after university. I was told if I could cold call and sell myself, I would probably be good at helping pitch others.
What was your worst job interview?
When I was looking for a job, an interviewer at another agency sat in front of me, drinking coke and eating a croissant. I can still see the crumbs all down her front. At another office, I was kept waiting an hour without explanation or apology. I felt both experiences were disrespectful.
These are non-verbal ways to make a candidate feel unimportant, which are not just rude, but hurtful. That goes against everything we believe in at The Bagg Group.
What irks you when you interview a candidate?
When someone does not ask me a single question. It signals a lack of curiousity. I know those who thrive in the workplace are interested in all areas of the business.
What do you tell candidates most often?
Consider what’s in your toolbox and make sure you’re always adding to it. Take on any projects, do whatever it takes to keep developing.
Who do you avoid?
People who are energy vampires –who say no to everything, who complain all the time.
What is your personal motto:
Be positive, don’t dwell on difficult experiences, learn from them.
What trait to do you most deplore in others?
What trait do you most deplore in yourself?
What is a personal challenge for you today?
Mastering Tai Chi. I’ve had to make peace with myself over how long it’ll take me to learn the 108 moves properly. My mother is 97 and used to practice Tai Chi everyday, so I see the benefits which keeps me going.
What trait to do you most value in your friends?
A sense of humour.
What makes your workplace special?
We’re a team who can make each other laugh. We tackle problems together, and we celebrate together.
If you had only one bit of advice to give people in the workplace, and wanting to get in, what would it be?
Connect. Get involved in as many different circles as you can. They don’t have to be professional circles, just make a lot of face-to-face connections. Put yourself out there.
If you were an Olympian, what would be your sport?
Synchronized swimming. I used to be a competitive swimmer, and I was in a synchronized swim team when I attended college in the US. I suppose it speaks to my belief in working collaboratively to achieve something outstanding.
What’s your current state of mind?
Positive, peaceful, joyful.
Keep an eye out for other ‘pop-up’ interviews with The Bagg Group CEO Geoff Bagg, Bagg Technology Resources, Bagg @ Your Service, Bagg Managed Resources, and Turn Key Staffing.