Meet the Bagg Group Leadership Team
Geoff Bagg, CPC, MBA, President & CEO
An expert in workplace trends and needs, Geoff Bagg has led The Bagg Group of Companies through a major expansion across sectors and regions in Ontario. TBG’s growth has been fuelled by Geoff’s re-engineering the company to provide sector-specific expertise. Five entities operate with teams of specialists equipped to anticipate the challenges and changing realities of the sectors they serve.
Continually trailblazing since becoming president in 2000, Geoff and his Leadership Team have taken staffing to a new dimension. The Bagg Group of Companies support their clients’ goals through strategic, innovative, affordable staffing solutions designed for competitive advantage.
Geoff has earned a national reputation for his vision of developing a creative, engaged workforce through value-based leadership. He is a passionate advocate of creating work environments that enable people to reach their potential. Geoff has put into place, and consulted on, numerous programs that promote lifelong learning, volunteerism and employee recognition.
As well, Geoff is a media resource and speaker on staffing — notably how fostering employee enjoyment of work is critical to an organization’s progress and to the country’s social and economic well-being.
Jackie Chua, CPC, General Manager
Jackie is a 30-year veteran in the recruitment industry and has spent her entire successful career at The Bagg Group. Her role as General Manager for the past 14 years has encompassed leadership, mentorship and guidance to her team at Bagg Professional (Bagg Professional Full Time and Bagg Professional Temporary) as well as both full-cycle recruitment and selection of top talent for her select clients.
Jackie is a University of Toronto graduate and possesses the Certified Personnel Consultant designation, a professional designation offered by ACSESS for the recruitment industry. Jackie’s prestigious client base includes Canada’s leading companies that she has serviced for over two decades. Jackie’s approach to customer service is that she is a relationship builder. She enjoys strong client and candidate interaction which has been the hallmark of her service.
She is a past National Treasurer of ACSESS, the Association of Canadian Search, Employment and Staffing Services. Jackie has been awarded “Consultant of the Year” 15 times in recognition of her top billing status at The Bagg Group. Jackie’s success has been built on the premise of integrity in the service that she provides to her clients and candidates. She brings a unique combination of skills to her role: strong customer focus, a bias for action, broad network of candidates and depth of industry knowledge. Jackie’s team has been providing superior service delivery and excelling in their client relationships based on recent Inavero surveys.
Julia Richardson, Manager, Temporary Staffing
Julia’s areas of specialty include roles within administration, customer service, accounting and finance along with other professional managerial positions.
An education in Human Resources allows Julia to take a strategic approach to recruitment and recognize and understand the unique requirements of her clients ensuring an excellent match with the job requirements and fit with the organizational culture.
Throughout her career, Julia has developed a broad candidate network which she effectively leverages to fill the most challenging positions. Julia’s genuine understanding of her client’s needs paired with her commitment to delivering quality candidates has resulted in satisfied clients and repeat business.
Orlena Butcher, Lana Da Silva, Team Leads
Orlena and Lana are accomplished professionals with a combined 30 years’ experience in full cycle recruitment and business development.
As a former Director of Recruitment and Sales, Lana has a keen eye for identifying what it takes to accurately align job applicants to a specific position and/or organization. She has worked with Fortune 100 companies, consulting firms, SMB, and start-ups across various industries with a strong focus on Information Technology(IT). She specializes in growth-oriented opportunities for operations, technology, manufacturing, and supply across Canada. In these capacities, Lana has the proven ability to effectively develop and maintain relationships with key stakeholders at all levels of IT operations and management.
Lana continues to consistently build valuable connections through ongoing participation and membership in networking organizations and events. Her industry interests and commitment to excellence continue to drive her to research and keep abreast of current industry trends. She is also presently studying programming.
Lana delivers exceptional professional service grounded in personal and professional integrity.
Orlena is a seasoned and successful veteran of the executive recruiting profession, with over 15 years of experience specializing in both permanent and contract staffing at mid, upper and executive levels.
With experience working across all lines of business with a strong focus in the Technology, Scientific, Finance and Engineering within various industries from Marketing, Insurance, Pharmaceutical, Manufacturing, she coordinates with the recruitment team to carefully screen candidates to ensure that their personalities and skill sets are compatible with each client’s specialized needs. Orlena truly enjoys working with a diverse group of both clients and candidates, assisting them with finding their respective matches.
She takes an active approach to account management and recruiting and especially values having exclusive and long-term relationships with candidates and clients.
Zsa Zsa Czop & Arlen Devlin, Team Leads
Zsa Zsa and Arlen lead the team that is renowned for taking BMR to new heights in client and candidate satisfaction. Between them, Arlen and Zsa Zsa have more than 30 years of expertise in temporary, temp-to-hire and direct hire staffing for short- and long-term assignments, special projects and large-volume recruitment. Their reputation with clients and candidates for exceptional personal commitment to service precedes them. BMR is record-breaking in the number of referrals and repeat business from clients and candidates in every sector. When asked why BMR rates as the most trusted in its field, respondents credit Arlen and Zsa Zsa for going the extra mile, demonstrating true understanding of needs, and having top-notch problem-solving skills. The two take pride in meeting complex and specific requirements for clients in every sector, including financial. At the end of the day, Arlen and Zsa Zsa share a philosophy that while they meet large volume needs, they see each assignment as being about the individuals involved, and what they can do to help them be successful.
As Manager of Bagg @ Your Service, Alison Lim brings her expertise in operations and people management in the hospitality and retail industry to streamline and elevate the B@YS client and candidate experience. Having spent the last 15 years in the hospitality and retail environments, she has a unique perspective when it comes to delivering operational excellence from a relentlessly customer-service based standpoint. Her keen eye for process optimization and strategic planning ensures that B@YS consistently provides best-in-class efficiency, effectiveness and communication to its partners, clients and employees.
Alison has achieved a strong business reputation by developing and implementing creative and practical strategies for improving processes for the betterment of business for all involved. She repeatedly delights her clients and associates alike with her ability to identify areas of opportunity in all aspects of business operations and activate changes that result in higher levels of satisfaction for all parties.
In all her endeavors, Alison values the importance of approaching problem solving through the lens of humanity, earning the trust of those around her by ensuring that every decision, no matter how small, accounts for the personal, professional and fiscal needs of her cohorts. Alison has been a trusted coach and mentor to others in hospitality and retail management, and since joining the Bagg team in 2017, hopes to continue to inspire others through her passion for the career development of others.
Tammy Agnew, General Manager
Tammy’s goal is to provide long-term partnership programs for our clients, enhancing our commitment to internal teamwork and service excellence. Tammy joined the staffing industry in 2002. She has held the role of General Manager for our Turn Key Staffing division for the last 12 years, bringing her expertise in client management and temporary staffing operations.
Jennifer Menard, Director, Client Services
As the new Director of Client Services for The Bagg Group, Jennifer Menard is now bringing her expertise in strategic insight, planning and problem-solving to assist employers across North America implement optimal staffing solutions to meet their productivity goals and budget.
Jennifer has extensive experience in anticipating and resolving challenges to ensure cost-efficient and effective approaches to workplace staffing needs. As former head of Bagg Technology Resources and Bagg @ Your Service, and a longtime member of The Bagg Group Leadership Team, Jennifer has earned the recognition of clients across all sectors for her skilled and committed guidance.
For her part, Jennifer credits much her success, and that of all five divisions of The Bagg Group, to client relationships built on integrity, transparency, ongoing communication, and a clear and shared vision of desired outcomes. Success is a collaborative effort, and Jennifer shares with clients the latest innovations in staffing approaches, deep understanding of business imperatives, and The Bagg Group’s trademark commitment to excellence. She is supported in her role by rich sector-specific knowledge and subject matter experts of each of the five Bagg Group divisions: Bagg Professional, Bagg Technology Resources, Bagg @ Your Service, Bagg Managed Resources, and Turn Key Staffing Solutions.
Jennifer joined The Bagg Group in 2008 as a Staffing Manager, after growing up in the hospitality business and still works for MLSE at the Air Canada Centre for special events. After several promotions, Jennifer launched Bagg @ Your Service in 2013, and as its General Manager grew the division quickly through her dedication to achieving the highest level of service and results possible. In 2017, Jennifer was also appointed General Manager of Bagg Technology Resources Inc. – IT Staffing, one of Bagg’s most competitive divisions.